General Information

I would like to speak up public access programming in Sanford, which is currently starved for funding. We have PEG channels that are a mockery of the name. PEG stands for Public, Education, Government. I don't see much education or public on Sanford channels. Sarah Schnell does a phenomenal job, but she needs help. Our PEG channels have almost nothing except high school sports and meetings. Take a look at communities around us for what is possible. All it takes is some additional dedicated funding, and we could run trainings in use of a video camera and video editing. Anyone with training and a hobby could produce a show - local history, gardening, model ship building, taxidermy, Reiki therapy, you name it. You'd be amazed at the local talent. All of that citizen programming would strengthen, enrich and activate our community. And I bet we'd see some fresh thinking and engagement in all of those intractable problems - homelessness, opioid addiction, low civic engagement, ETC ETC ETC!!! Please make a serious commitment to public access programming, Give Sarah the help she deserves

I yhink that they have the fastest, most reliable internet you can get. U fortunately, at $150 per month for just internet, who can afford it? Their Customer service is atrocious. You can absolutely NEVER get a live person on the telephone. I have.nonidea about their TV service because it is FAR too expensive for me.

Have had Breezeline since they took over Atlantic Broadband. They are expensive, but so are all the others after their introductory rate ends. We have had very few problems and customer service through their online chat is quick and easy. No major complaints here. I hope to keep them.

I think Breezeline is the worst. During the two outages, Breezeline was not willing to offer discounts for the days people were without internet. The information text messages got the days of the outages wrong and the timing of things being restored wrong. Plus, the messages kept saying for more information go to this website. How can you do that when you have no internet?? Getting through to a live person is a nightmare, and even then, you can't depend on what that person says as being accurate.

They suck! Always losing service for extended periods of time.

I switched to Xfinity as soon as another option was available.

We LOVE breezeline! My husband and I both work from home (in tech) and this internet has been the best we've ever had. Outages are few, they keep the price level, and whenever we have an issue, it is fixed promptly. In the past, we have had Spectrum, XFINITY, AT&T, and others. Breezeline is by far the best of the bunch, no comparison. They are the most consistent and fair, in service, speed, and price. So many of the other companies I mentioned would ramp up rates astronomically after the first year, with prices sometimes going up 50%, even 100%, without cause (they would often say we were paying the "introductory rate"). We have had Breezeline for 3 years and have never seen a substantial rate change, if any.

I strongly support the renewal of this contract and am hoping the Sanford City Council agrees.

Could you please show it on TV

I. Think we should get something new to come in it's to much for cable for us people that don't have it

I returned to Sanford in 2017 and had cable & internet service with Breezeline. A few years ago I dropped to just having internet due to continued price increases for cable. I really never had any issues with them, an occasion quick 5-10 min lapse in service but nothing long term. They sent me a new modem when I needed one within a few days of calling. However, this last storm took a toll on my loyalty with the company. I lost the line off my house the day of the storm April 4, 2024. I called Breezeline at 9am to let them know the line had been cut by either the plow guy or the fire department (I do not know). I also let them know that I work from home and need the internet to work. They scheduled me an appointment for the following Monday April 8, 2024 to fix it. I asked if I needed to be home (I knew I would not be) they said no because it was an outside line. I got a call on Sunday evening confirming the appointment with a statement that someone over the age of 18 had to be present. I called them back, I was out of town and I live alone. They had scheduled an inside technician to come to my house. When I made the appointment I was clear that the line was outside. They rescheduled for Tuesday April 9, 2024. It was a no, call no show. I called them later that evening, they rescheduled me again for Thursday April 11, 2024, another no call, no show. I called again. They rescheduled me for Friday April 12, 2024 and they did deduct some of my bill. Another no call, n show. On Monday April 15, 2024, I went to the Rochester office. I was told that they were going through the list and they had no idea when they would be out to my house. The man at the desk would not make an appointment, would not confirm any date of repair. In the meantime I received my next bill, charges went up another $5. The man at the office did assist me in getting a reduction on my bill for the next 6 months. He could not give me any longer terms. I call the technician line again on Tuesday April 16, 2024. The person I spoke to told me that my repair was on hold due to the number of outages. He said he would attempt to get an expedited repair ticket but could not give me a date of repair. They finally fixed the line on my house on Sunday April 21, 2024.

I understand that they had many outages due to the storm. Their web site showed no outages in the area. Everyone knew this was not true. How can their website show no outages when there were many. I am normally a patient person. What I do not understand is how they can make appointments and not show up for those appointments. I was one of the first people to call during the storm and it still took 17 days to get a repair. This is not good business practice. I am only staying with them at the moment because they were able to reduce my bill for the next 6 months. When it comes close to the end of that period I will be searching for a better company to do business with.

With all of this, I do think that they should be able to continue operating in Sanford because we need competition in order to keep pricing down. If they are not allowed to renew their contract then we are back with only one or two providers (Xfinity and Consolidated). Some phone companies are now offering internet however it is not available in all locations. Let Breezeline renew their contract. If they keep conducting business in the way they have been they will lose customers and will probably pull out of town at the next renewal.

breezeline does not have consistent service and costs far more than the product we are receiving is worth. we are most likely going to switch to xfinity when we can. it’s great that it’s a low cost working product for some people here but not for us.

Works! Price is cheap for us low income families cant beat 10$ and if that is too slow u can upgrade for an additional price but never needed to. Please keep!

We switched away from breeze line as soon as Xfinity was available on our street. The service breezeline offered was terrible. Internet was always going down. Tried different modems both through breezeline and buying our own. That mixed with constant rate hikes became too much

I recently got rid of my breezline services ( high speed internet). Service was terrible, always losing service. Speed test of internet never matched what we had i our plan. Had a line down in our yard that was breezline and took them 2 weeks to come out and repair. We switched to Xfinity and have been much happier. Offer more cable/internet providers to people of Sanford, because Breezline is not a great choice, but unfortunately there are not many other options

I have never had a real issue with them. Been with the company from the very beginning

We became new customers in November 2021. Our rate was $197. We have not changed a thing. Our new rate effective last week is now $320. Totally ridiculous in my opinion.

I can't believe that my bill just went up another $35! This is ridiculous! 😡

I’ve had Breezeline for many years, both in Springvale and now in Sanford where I live. I have received very good customer service over the years and they have worked with me now as a senior to keep my costs down as I am retired and on a fixed income. They upgraded my equipment a few years into living at my current address in Sanford. Each time I have contacted them, they have agreed to work with me to keep my costs at a price I can afford. Sometimes the services of cable TV have been interrupted due to weather events but the company seems to get services going again. I have no huge complaints! Donna L Hodgdon

Really awful service. I had bad connection frequently. My devices wouldn't connect to one of the top wifi packages. I live right downtown Sanford and there's no reason why it was so spotty and unreliable. Customer service promised to help multiple times and did nothing. No communication. The billing skyrocketed overtime up to 140 for Internet only after four years of being a customer. I finally recently cut over to Xfinity and it's 100 times better service and half the price. My household is a huge advocate of getting away from breezeline.

Breezeline is constantly buffering and seems to have random times when I lose everything. Add that to the price of the basic internet and TV at over 200 a month is rediculous. I am 58 and live alone. The cost is to much.

One of the worst business I have ever had to deal with! They need to be run out of town.